Respond rapidly to complaints and incidents that come across the service desk. With this incident management software you can easily manage customer issues and complaints.
ICRA is the ideal application for people currently managing compliance issues, policy violation, customer complaints and maintenance programs.
Log and Track Issues in real-time. Create Follow-up, Resolution and Audit trails and deliver in-depth reporting.
ICRA is an end-to-end process management application for assigning and automating your business work flow tasks, streamlining everyday business process for optimal productivity and efficiency and makes it easier to get things done by monitoring internal controls, ensuring that standards and regulations are met.
Compliance can be logged with detail such as ditributor, product & batch information and can be assigned to customer service employees for further investigation and corrective action. Complaints can be reported at summary and/or detail level and can be emailed to employees at any time. Emails can also include documents such as photos and email meesages that have been previously recorded against the complaint.
ICRA is an Easy To Use Application to manage Compliance Issues, Complaints and other forms of Incidents. ICRA is the Perfect Application for people currently managing Compliance issues, Policy Violation, Customer Complaints and Maintenance Programs
Log and Track Issues in real-time. Create Follow-up, Resolution and Audit trails and deliver in-dept reporting
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